![]() ![]() ![]() If you need any assistance, please let us know? After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.Follow the template (see image), note, there is no KTS to select, instead select KIS.Include the images, the Console Log & the Report, tell them as much as possible, they may ask for Traces, captured as the issue is replicated, they will guide you with the necessary steps.but KTS did not record any errors, the information was found in the Chrome Console Log.&, if KTS is licensed & if you feel inclined, please log a case with Kaspersky Technical Support, provide all the information you’ve provided here, specifically that Pearl’s Peril will not run unless exclusions are added for:.Warning: If you choose “Later,” the guest account progress will be lost and can’t be restored.Hello Just to followup, try removing the Facebook exclusions, they did not resolve the issue and (imo), Facebook should not be “generically” excluded□ If you want to migrate any progress (Purchases and Scores) from your temporary guest account to your usual account, you need to choose "transfer." Connecting your game to a Facebook account allows you to restore your fun on any device (or just on Apple devices if using an Apple ID). Any progress on a guest account will be permanently lost if the game is uninstalled or if you lose your device. If you had your game connected to Facebook and could not play when we had problems with the Facebook connection, you should be able to reconnect to Facebook by clicking the Facebook button at the top right corner of the game’s main screen.īefore synchronizing the game again, ensure you are logged in to your Facebook account on the Facebook app and/or browser.Ī guest account is an account the game automatically creates when you start playing the game before the game is connected to either a Facebook account or Apple ID. ![]()
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